Is my child’s information secure?
Aspen protects your student's information with the same
advanced technology your bank uses to protect your financial
accounts. Rest assured that all Aspen users only have access to
information they need, and nothing more. We have carefully
configured the system to ensure that your student’s information
is confidential and can only be retrieved by you – the
parent/guardian – and authorized school personnel.

Show All Answers

1. What is Aspen?
2. Who can access Aspen?
3. How do I access the portal?
4. Where can I access it?
5. What do I do if I can’t connect to the website?
6. What do I do if I cannot remember or have not received my login name?
7. What do I do if I have forgotten my password?
8. Aspen is telling me that my account is disabled. What do I do?
9. I have more than one student attending Andover Public Schools. Do I have to have separate accounts for each student?
10. Where can I find information on using the portal?
11. Can I change my security question? What about my password?
12. What do I do if I have a question about my child’s attendance record?
13. Why is my child’s grade so low today when it was much higher a week ago?
14. What do I do if I have a question about my child’s grades?
15. Why can I see more current grade information in one class than in another?
16. I want to show someone my child’s grades. Should I just give them my Aspen login?
17. How do I update my information (Set Preferences)?
18. How do I change my password or email address?
19. Is my child’s information secure?