Technology Manual

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Technology Handbook
Table of Contents

Introduction
Technology Summary
Central OfficeTech Staff
Technology Teaching Staff
APS Network
Unwanted Equipment
Technology Repair Service
Technology Repair Service Form Pages
Inventory Information
Letter to the Faculty

Acceptable Use Policy(AUP)
Employee User Agreement
Home Use Policy Instructions
Home Use Policies
Video Use Guidelines
Tech Council
TechWorks
Television
Cable Television - Comcast
Educational Channel Policies
Cable Television Channel Assignments
Educational TV-Channel 10
Using In House Televisions
Satellite Dish
Satellite Dish Information
Training
Training Room-Central Office
Training Services
Training Videos/Books
World Wide Wide (http://www.aps1.net)
Technology Unlimited Newsletter
Poster Machine Page
Directory for the Andover Public Schools
Camera (Camcorder & Digital) Procedures
Technology Forms Pages

Video Release Form, Individual

Repair Form

Introduction to the Technology Handbook

Welcome to the Technology Handbook. The Technology Handbook has been developed to guide you through all the educational, technical, business, and management areas of the Technology Department. This year the Handbook will be published on the Andover Public Schools Web Page at www.aps1.net. We hope this will make it more accessible. It will also be updated as needed.

Feel free to call the Technology Department at 8550 with subjects that were inadvertently not covered in the handbook. Every attempt will be made to update the handbook on a yearly basis. The Technology Department handles all educational software, all audiovisual equipment and all educational computers. In addition, the department coordinates all educational technology training, all technical assistance and all repairs. This is an awesome task requiring a dedicated, well-trained staff and the implementation of several protocols.

We will make every effort to serve the students and staff of the Andover Public Schools with the utmost care.

Ray Tode

Technology Director x8550

Technology Summary

The Andover Public School System has implemented a far-ranging technology plan. The 1996-2001 technology plan and funding enabled the Andover Public Schools to implement a high-capacity network throughout the school system. All classrooms have computer network drops certified to 100mbs per second with workmanship guaranteed for twenty-five years. In addition, all schools' data and video capabilities are connected together through the town's cable television institutional loop. Classrooms, office spaces and conference areas are connected to the LAN (school) and WAN (district) network systems and have access to the Internet. Internet services are provided free of charge to the Andover Public Schools by AT&T Broadband through March 2002.

Every classroom in the Andover Public School System has at least one computer and printer connected to the network and to the Internet. Andover is in the midst of a decade -long program of transitioning from the Macintosh operating system to a total Windows environment. Administrative offices have moved from the Macintosh to Windows NT, and Intel computers have been upgraded. In addition, we have retired our 15-year-old VAX-based Pentamation student management software and replaced it with a modern Microsoft Window NT Nordex student management system. Microsoft Office has replaced ClarisWorks as the primary administrative productivity application software. The Business Office has implemented a new financial management software package called Munis. This software will help streamline financial services, simplify payroll tasks, and provide online school-based fiscal management tasks not available on the old system.

The Andover Public School System implemented a comprehensive teacher training model (Inservice Committee) that provided its teachers with thousands of hours of training opportunities on a wide range of technology-related subjects with an emphasis on integrating technology into the curriculum. Teachers, administrators, and support staff continue to be trained on the new operating systems, application software, and integration strategies and techniques.

The technology curriculum has been revised and a logical, sequential series of benchmarks have been implemented. TechWorks technology resource materials have been purchased for every K-5 classroom. All teachers have had the opportunity to be trained on the use and application of the TechWorks materials. These materials provide the classroom teacher with valuable lesson plans, templates, activities and teaching strategies that are grade specific for the integration of technology into the curriculum. The middle school curriculum addresses specific skills in word processing, database creation and management, spreadsheet development and presentation software. The Andover High School curriculum has also been upgraded to include C++, MS Office, and FrontPage 98, among others. Virtually every department at the high school has integrated technology into its curriculum in varying degrees.

Educational technology is comprised of more than computers. The Town of Andover Cable Television Committee, in conjunction with the Andover Public Schools’ Technology Director, negotiated with then Media One, now AT & T Broadband, a new ten-year franchise agreement that constructed a new hybrid fiber coax CATV institutional loop. This "I-Loop" provides the Town of Andover and the Andover Public Schools with 4 data channels for computers, 28 sending TV channels and 48 receiving TV channels.

The Andover Public School System has also implemented an impressive video system, as part of its comprehensive technology plan. All regular education classrooms are equipped with a television, VCR, and an A/V cabinet. The CATV system enables the technology department to feed into each classroom thirteen educational channels, a training channel, a channel dedicated to our satellite dish, our own education channel, and each school’s own television channel. In addition, Andover High School has been equipped with its own modern television studio.

Technology has changed dramatically both in capabilities and affordability over the last few years. Technology's become more than a household appliance, it has become essential to everyday life. Children of today do not know a world without DVD, CD-ROM, digital cameras, laptop computers, and personal digital assistants, etc. They assimilate technology with astounding ease. Technology has enabled all age groups to both simplify and enrich their lives. It allows us to communicate instantly with anyone, anywhere at any time. It manages incomprehensible amounts of data that weaves its way into the fabric of our lives.

Central Office Technology Staff

Raymond Tode               Technology Director                           Year Round x8550

Virgina Eastman       Information Systems Manager            Year Round 8:00 AM to 4:00 PM x8550

Kris Dewey                         Information Systems                           Year Round 7:45 AM to 2:00 PM x8550

Barbara Worcester    Technology Associate                         Year Round 8:00 AM to 4:00 PM x8550

Jay Wassouf                     Network Administrator                        Year Round 7:30 AM to 3:30 PM x8550

Helen Armano                 Office Manager, Senior Secretary      School Year 8:00 AM to 3:30 PM x8550

Now Hiring (7-27-07)     Assistant Technology Associate           School Year 8:00 AM to 4:00 PM x8550

Roger Bachand*                 Technician   WHM, HPE, WEL, SHA     Year Round 8:00 AM to 4:00 PM x8550

Craig Carlson                Assistant Network Administrator          Year Round 7:00 AM to 2:30 PM x8550

Joe Hadley*                       Technician, San, Sha, South, WEL      Year Round 8:00 AM to 4:00 PM x8550

Now Hiring (7-27-07) Technician, AHS, WMS                        Year Round 8:00 AM to 4:00 PM x8550

*If you are experiencing problems computer or A/V equipment, please call 8550. A work order will be created and the technician assigned to your building will attend to it in the order that it was received.

TECHNOLOGY TEACHING STAFF
by Building

Andover High School-Applied Tech Department

Joe Spanos

Doherty Middle School

Wood Hill Middle School

West Middle School


Bancroft Elementary School
              Scott Besterman

High Plain Elementary

              Karen Stevens, Scott Besterman (Wednesday)

Sanborn Elementary School
              Felicia Roumeliotis

Shawsheen Elementary School (K-2)
              Elizabeth Lamoreaux

South Elementary School
              Beth Kennedy

West Elementary School
              Evelyn Wrobel

Things you might want to know about:
APS Network

The APS Computer Network runs between the school buildings through the I Loop (like all the television channels coming into your classroom cable TV).

The "headend" is located at the Central Office.

There are two domains in the APS Network:
APSS for Andover Public School Students and Staff and,
APSA for Andover Public Schools Administration.

Your password is unique. Share it with no one. You are responsible for any transactions employing your password. Guard it well! Guard it as you would your bank pin number. Under no circumstances give or reveal your password to anyone.

CyberPatrol is an Internet filtering tool and is in place to block out objectionable WEB sites. Contact Ray Tode or Jean Frash at x8550 with any site that might slip through which seems offensive.

Basically, the APS Network is capable of allowing you access to:

	The Internet
	Your Network Folder (see directions in this handbook on pages 10-41)
	Spectrum (Media Center software for the card catalog)
	E-Mail

Unwanted and/or Out of Date Audio Visual and Computer Equipment

All computer and AV equipment (including record players, television sets, VCRs, cassette players, overheads, etc..) must go through the following steps before becoming declared unusable by the Andover Public Schools:

A standard service call must be made to x8550 stating the problem. Use the procedure described under Technology Repair Service, as described in this handbook.
The call will be placed in a queue for the technician in that building.
The technician will determine whether or not the equipment is repairable.
If the equipment is repairable and the school wants it restored to service, the normal repair process will continue.
If the equipment is broken beyond repair, unwanted or out of date, the technician will then make provisions to have the equipment returned to the central office where it will be deleted from the inventory of building from which it was removed.

Technology Repair Service

All broken or malfunctioning equipment must be logged using a standard and consistent policy. If it is determined that the problem with your computer hardware or audio visual equipment has advanced beyond a quick trouble shooting session with your school Technology Teacher, it is important to follow specific steps to make repairs as quick and painless as possible.

1. Using a copy of the Repair Service Form, identify the equipment. Include all required information

and a detailed description of the problem. Example: "A floppy disk is stuck in the drive of a

Macintosh computer in room 1025. Attempts to eject the disk have failed. The ICN number of the

computer is 6025."

2. Call in the problem to x8550 and give all the information that you have written on

the Maintenance Repair Service Form. Write the log number given to you on the

Repair Service Form which will help identify where the broken equipment is on the

repair queue. Attach the Repair Service Form to the malfunctioning equipment to make it easier for

the technician to find the broken component.

Repairs will be made in the order they are received.

Do not hesitate to call if a problem does not seem to be resolved or if you need an update. (Please refer to log number.)

TERMS

TCP/IP(Transmission Control Protocol/Internet Protocol)-a protocol governing communication among computers.

Node-a computer on a network.

Network Adapter Card-electronic circuit card in the computer to plug in the cable and configure special network software.

Server-the network computer that contains the disk drives, printers & other resources that are shared.

Client/workstation-any classroom or lab computer.

Windows NT-the operating system used by APS (the NT stands for New Technology).

NIC(Network Interface Card)-a special electronic circuit card in all networked computers.

Network Cable
1. Twisted pair-This is what the APS network uses. Looks like an oversized telephone line. (Can be used as a telephone line but a telephone line can not be used as a network cable.)
2. Coaxial-Looks like the cable on your cable TV (but it’s not).

Hubs-Hubs are used to connect computers and printers to the network. Hubs are usually located in a distribution room.

Login/Logon-(means the same thing) term used to get on the network after turning a computer on. Usually a two step process involving user ID and password.

User ID or User Name-Your domain and username (ex:apss/jleno). This may change..watch your mailbox for more info!

Password-special group of numbers/letters/symbols assigned to you by the Network Administrator. This is one of the few things in your life that you do NOT share!

Local Drives-the drives that are physically in the computer (ex:Master (c) drive)

Network Drives-the drives that reside on the network but not the drive on your local computer.

Port-a connection on the back of your computer

Spooling(Simultaneous Peripheral Output On-Line) -A process used by your computer during printing. Print jobs are "spooled" (sent to another disk file) and then sent to printer. Allows you keep working while printing process is completed.

Queue(pronounced cue)-A line-up (queue) of print jobs.

Staff Directory

Andover Public Schools

The staff directory of the Andover Public Schools is updated every year. It includes the name, address and telephone number of all staff members.

In the fall of every new school year, the secretaries in each building revise the previous year’s list and send the current data to MaryAnn Limpert or Mary Sheehan in the Technology Department at the Central Office.

The directory is usually distributed in the late fall. Questions that can not be answered by your school secretary should be brought to the attention of MaryAnn Limpert at x8550.

Cable Television

Comcast Broadband

The local provider of cablevision in Andover is Comcast Broadband. Three years ago, a ten-year contract was signed between MediaOne and the town. That contract was carried over to A T & T Broadband. Some services and equipment related to televising educational events have been provided to the school system as part of that contract.

Channel 10 is the local residential educational channel. This channel is used as apipeline between the schools and the town. Information is added daily to the BulletinBoard offering citizens facts on educational events such as dates and times of school open houses, etc. We encourage schools to use this service to promote the activities in their buildings. (See Channel 10 Form.) There are several channels used by the Technology Department on the institutional network to send all buildings educational programming, bulletin board and training.

(See Television Channels.) All schools have been assigned their own channel (see Television Channels) for use in and between school buildings. Every classroom has an institutional cable television drop.

ANDOVER PUBLIC SCHOOLS

CABLE TELEVISION CHANNEL ASSIGNMENTS

Television Program Channel Assignments

In School Channel Number	Television Channel Description	Residential Channel Assignments

29	WGBH (PBS)	2
30	New England Cable News	6
31	Fox News	41
32	Discovery Channel	39
33	C-Span	44
34	C-Span 2	45
35	The Weather Channel	47
36	The Spanish Channel	17
37	Arts & Entertainment	37
38	The Learning Channel	38
39	CNN	42
40	CNN Headline News	43
44	The History Channel	71
50	Andover Education Channel	10
51	Andover Education Training Channel
52	Satellite Channel
54	Bancroft School
55	Sanborn School
56	Shawsheen School
57	South School
58	West Elementary School
59	Doherty Middle School
60	West Middle School
61	Andover High School

APPLEWORKS 5.0 HOME USE AGREEMENT

FORMERLY CLARISWORKS

The Andover School District has purchased a site license for AppleWorks. The site license allows for the use of AppleWorks on all computers within the Andover Public Schools and on computers of students who attend Andover Public Schools.

Your computer operating system software must be either:

a Personal Computer:

	386 processor or higher
	Hard disk drive
	Windows 95
	8 MB RAM
	1-3.5" floppy drive
	VGA or better video
	Mouse

or Macintosh Computer:

	Macintosh 7.0 system software of higher
	68020 processor or higher
	At least 4 MB RAM

If you intend to use the optional Power Talk electronic mail feature, you need:

	At least 5 MB of memory
	Macintosh System 7.0 Pro, System 7.5 or a later version of the system software.

Note: AppleWorks can not run on a Macintosh 128K, 512K, Plus, SE, Classic, or PowerBook 100.

Student Name: ________________________________________________

Student Address: ________________________________________________

City/Town: _______________________________ Zip Code: _________

Computer Type: PC ___ MAC ___

I understand that only faculty, staff, and students of the Andover Public Schools have authorization to use AppleWorks at their place of residence under the licensing agreement made between Apple and Andover Public Schools. I understand that I may not transfer AppleWorks to any individual(s) without the express written permission from Andover Public School’s Technology Director or Apple. I further understand that violation of this agreement will result in the loss of my right to use AppleWorks software at my place of residence.

I agree to the above terms: ________________________________Date: __________

Student’s Signature

________________________________Date: __________

Parent/Guardian’s Signature

Forms

Inventory-

Computer and AV Equipment

Yearly May 1 to June 1

An inventory of all equipment in the Technology Department in all Andover Public

School buildings must be taken on a yearly basis. Andover taxpayers have generously

provided millions of dollars for computers, infrastructures, audio visual equipment and

software that enhances the educational process. It is our responsibility to maintain the

equipment and to be accountable for its whereabouts.

Packets are developed in the Technology Department in the Central Office and

distributed to the principals in each building every spring. The packets include all

the materials needed for taking the inventory, including directions. The building

principal makes the determination on the mechanics of taking the inventory. By mid

June, after the inventory is completed, the forms must be returned to

the Technology Office for reconciliation. When all efforts have been exhausted to find

lost or misplaced equipment, a final report is drafted and presented to the school

principal and the superintendent.

All questions regarding inventory worksheets and instructions should be addressed to

Barbara Worcester at x8550. All questions regarding procedures and results should be

directed to Ray Tode x 8550 and/or your building principal.

Andover Public Schools

Educational and Information Systems Technology

Raymond C. Tode, Director

_____________________________________________________________________________________________

36 Bartlet Street, Andover, Massachusetts 01810

To All Faculty,

Welcome to the Andover Public Schools computer network. Approximately 6900 students and employees received network user accounts and over 2200 networked computers were available. As an authorized user, you will be able to sign on to the computer network, save your computer work to a personal network folder, search through the online library catalog system, search the Internet, and send/receive e-mail. NOTE: There are no plans to provide e-mail services to the students.

Attached to this letter are the following documents:

	A copy of The Andover Public Schools' Computer Network Acceptable Use Policy - Technology,
	The Employee User Agreement for Participation in an Electronic Communication System, and,
	The Administrative Regulations and Procedures for Implementation.

All faculty members who have signed the Acceptable Use Policy form will be participating in the Computer Network. Everyone who wants to use the Andover Public Schools Computer Network will be required to complete/sign a user agreement.

Remember to:

	Please be sure to sign, date and indicate your primary location and specific position.
	Return the signed agreement to the Technology Director at the Central Office.

Note:

Access to the network services will not be guaranteed to anyone who has not returned their completed agreements by the end of the first full week of school.

Please call the Technology Office at 623-8550 if you have any questions.

Sincerely,

Raymond Tode

Technology Director

Andover Public Schools

Andover, Massachusetts

Employee User Agreement

for

Participation in an Electronic Communications System

Full Name: ____________________________________________________________________________

(Please Print)

For administrative purposes, please circle location, position, and if appropriate, please fill in grade or assignment.

Location: C.O. AHS DMS WMS Bancroft Sanborn Shawsheen South West El.

(circle primary location)

Permanent Employee

Position: Administration Teacher Assistant Secretary Nurse Other

Grade or Assignment: ______________________________

If Other, specify ___________________________________

Permanent Substitute, Substitute, Student Teacher, Contractor, or Volunteer
The Building Principal’s Signature is needed for authorization.

Permanent Substitute Substitute Student Teacher Contractor Volunteer

Grade or Assignment: ______________________________

Building Principal’s Signature: ________________________________

If applicable: Beginning Date: ___________________ End Date: _______________

I have read the district's Acceptable Use Policy, a copy of which is on the reverse side of this form, and Administrative Regulations and Procedures and agree to abide by their provisions. I understand that a user who violates district policy or administrative regulations will be subject to suspension or termination of system/network privileges and will be subject to appropriate disciplinary action and/or prosecution.

Signature: ________________________________________________Date: ____________________

Please return only this page

Andover Public Schools

Andover, Massachusetts

Acceptable Use Policy - Technology

Administrative Regulations and Procedures for Implementation

Commercial use of the system/network is prohibited.

The district will provide opportunities for training to users in the proper use of the system/network.

The district will provide each user with copies of the Acceptable Use Policy and Regulations and Procedures.

Copyrighted software or data shall not be placed on the district system/network without permission from the holder of the copyright and the Andover Public Schools Technology Director or his/her designee.

Access will be granted to permanent employees with a signed access agreement.

Access will be granted to Andover students with a signed access agreement.

Access will be granted to volunteers, substitutes, contractors, and student teachers with a signed employee Acceptable Use Policy access agreement and with the principal's signature. (See AUP Form)

Passwords are confidential. All passwords shall be protected by the user and not shared or displayed. All actions taken under user name and password are the responsibility of said user.

Anyone giving his/her password to another person and the recipient of that password are subject to disciplinary action.

Anyone using another person's user account is subject to disciplinary action.

Students completing required course work will have first priority for after hour use of the equipment.

Principals or their designee will be responsible for disseminating and enforcing policies and enforcing procedures in the building(s) under their control.

Principals or their designee will ensure that all users complete and sign an agreement to abide by the policies, regulations and procedures regarding use of the system/network

Principals or their designee will ensure that training is provided to users on appropriate use of electronic resources.

Andover Public Schools District Technology Director or his/her designee shall be responsible for establishing disk usage limitations, as needed.

Individual users shall, at all times, be responsible for the proper use of accounts issued in their name.

The system/network may not be used for illegal purposes, in support of illegal activities, or for any activity prohibited by district policy.

Users shall purge electronic information as directed by the Technology Director.

Users may redistribute copyrighted materials only with the written permission of the copyright holder or designee. Such permission must be specified in the document or in accordance with applicable copyright laws, district policy and administrative procedures.

Only the Network Administrator(s) or person(s) with permission from the Technology Director may upload/download public domain programs to the system/network.

Any malicious attempt to harm or destroy equipment, materials, data or programs is prohibited.

Deliberate attempts to degrade or disrupt system performance may be viewed as violations of district policy and/or as criminal activity under applicable state and federal laws. This includes, but is not limited to, the uploading or creation of computer viruses.

Vandalism will result in the cancellation of system privileges and will require restitution for costs associated with hardware, software and system restoration.

Forgery or attempted forgery is prohibited.

Attempts to read, delete, copy or modify the electronic mail of other users or to interfere with the ability of other users or send/receive electronic mail is prohibited.

Use of appropriate language is required; swearing, vulgarity, ethnic or racial slurs, and other inflammatory language is prohibited.

Pretending to be someone else when sending/receiving messages is prohibited.

Transmitting/viewing obscene or illegal substance material is prohibited

Revealing personal information (such as full names, addresses, phone numbers, etc.) is prohibited.

The district will cooperate fully with local, state or federal officials in any investigation concerning or relating to misuse of the district's system/network.

A user who violates district policy or administrative procedures will be subject to suspension or termination of system/network privileges and will be subject to appropriate disciplinary action and/or prosecution.